Bearel offers DHL Express shipping to countries within Europe. If your country or the required location is not available at the checkout, please contact us so we can figure out the best shipping solution for you.
Shipping rates vary depending on customer location. See the list below with shipping costs and free shipping. There won’t be any custom fees in Europe.
Customers in Finland are able to choose to pick up the package from Posti/DHL pick up point or to receive the package straight to home address.
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All orders will be shipped from Finland and will be processed after we receive the payment. Orders are usually processed within 1-3 business days. Please note that public holidays and campaigns may affect processing time. All of our orders are delivered by POSTI or DHL.
We are not responsible for delays in delivery, lost or missing packages or any other errors made by the shipping company. We are not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address. It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. However, we will always do our best to help you out and find the best solution to possible delivery problems.
CANCELING, OR CHANGING YOUR ORDER
If you have ordered items but you would like to make changes or cancel it, please contact us as soon as possible. We are able to make changes or cancel your order if it hasn’t already been shipped from our warehouse. If the order is already shipped changes can not be made. After receiving your order you have the right to return it.
RETURNS & REFUNDS
After receiving your order, you have a legal right to return your products in 14 days. Please be aware that due to the nature of our products and for hygiene reasons, all returned products must be received sealed, unopened and unused in its original package. Otherwise we can not offer a refund or exchange.
If you would like to return/exchange your product, send us an email to info(at)bearel.com. We will send you the instructions how to return your order. Include your full name, order ID, product name(s) in the email. If there is a difference in costs when changing products, we may reach out to you for further information. If you decide to return some unused products, please pack them carefully. We are not responsible for any lost or damaged items during shipping.
Refunds or exchanges will not be issued if the address is incorrect. If a package is returned to us due to an incorrect/undeliverable address, shipping charges will not be refunded.
If you receive your order and find out that some of the products are damaged or defective, please email us as soon as possible. We will send you a new product to replace the defective one.